Orders
Depending on the destination country, you may be required to pay duties and taxes on your order. This is determined and applied by your local customs. Any additional duties, foreign taxes or other fees must be paid by the customer. Please get in touch with your local customs office for further information regarding duties and taxes.
Oh dear - although we hope this never happens, if you have received an item from this website with a defect then please contact us at info@pe-nation.com and we will organise a replacement and/or solution as soon as possible. If you have purchased a faulty P.E Nation item through one of our retailers, you must contact the retailer directly to process the return.
P.E Nation is unable to cancel an order once it has been placed, as we work hard to process and dispatch all orders as quickly as possible. If you have made a mistake with the items you have purchased or the nominated shipping address for your order, please get in touch as soon as possible and we may be able to intercept the dispatch of your order and change this for you. Please note that although we will try our best, it is not always possible to change order details in time and unfortunately is not an option during sale and peak trading periods therefore P.E Nation cannot be held liable for any incorrect details entered by the customer.
As soon as your order has been placed, you will receive an order confirmation email to the nominated email address attached to your order. If you have not received any confirmation emails, please contact us here.
Delivery
Please review our Shipping & Delivery page for our shipping options including estimated time frames. Feel free to get in touch at info@pe-nation.com if you have further questions regarding delivery times.
Once your order has been dispatched, you will receive a confirmation email from Shippit with tracking information so you can keep a close eye on your package.
Yes, we ship worldwide. Please ensure you select your relevant currency before shopping.
Returns
Please review our Return's Page for further information on our returns policy, and instructions on how to return.
We offer free returns for all Australian orders. All costs associated with returning items to P.E Nation from New Zealand are at the responsibility of the customer.
P.E Nation does not hold stock, or process any orders/returns at our Head Office, so our returns address is different from our Head Office address.
You are welcome to return purchases placed using Gift Card, this amount will be credited to your account to re-purchase online. Under no circumstances can a Gift Card be reimbursed for cash.
Full Price items can be returned for a refund or store credit.
Sale items can be returned for store credit only, other than in the event of them being faulty. We recommend shopping sale items carefully to avoid disappointment, please get in touch with us here if you need help with sizing.
Final Sale items are final and cannot be returned other than in the event of them being faulty. All Final Sale products are tagged with FINAL SALE on the product page for easy identification. We recommend shopping Final Sale items carefully to avoid disappointment, please get in touch with us here if you need help with sizing.
Payments
We accept Paypal, ShopPay, Google Pay, Apple Pay and all credit cards. For Australian customers, we offer Afterpay.
Afterpay is a payment option which allows you to receive your order straight away, and then pay for it in 4 equal fortnightly instalments, all interest free. All standard Delivery and Returns policies apply to Afterpay orders. For further information and full terms and conditions, please visit the Afterpay website here.
We accept the following currencies:
- AUD
- NZD
- GBP
- USD
- EUR
Please ensure that you select your appropriate region when shopping.
Other Frequently Asked Questions
We are based out of Sydney, Australia. All our online orders are dispatched from our warehouse in Sydney.
You can review P.E stores here.
We are stocked in retailers worldwide. Please check our Stockists Page for retailers in your region. The full range including online exclusives are always available at www.pe-nation.com.
You can sign up to our mailing list in the newsletter form on the bottom toolbar, or in the pop up when you first visit our site. By signing up, you will be the first to know about new product, sales and P.E events, as well as receiving a 10% sign-up discount. If you'd like to unsubscribe, you can do so in the "Newsletters" section of your account, or at the footer of our emails.
Please visit our Contact Us to see the appropriate wholesale contact for your region.