Terms & Conditions

1. About These Terms

(a) These terms and conditions ("Terms") govern participation in the Club P.E loyalty program ("Club P.E" or the "Program"), operated by P.E Nation. By joining Club P.E, you agree to be bound by these Terms, our Privacy Policy, our Website Terms of Use, and any specific terms notified to you in connection with a reward, offer, promotion, event or benefit under Club P.E.

(b) These Terms should be read together with our general Website Terms of Use here and Privacy Policy here, which continue to apply.

(c) Club P.E is currently available only to eligible customers in Australia and New Zealand. Customers in the United States, United Kingdom, and other international markets are not eligible to join at this stage. Stay tuned for further announcements regarding a launch in those markets in 2026.

(d) In these Terms:

(i) Eligible Spend means the net amount paid for eligible products after discounts, refunds, returns and cancellations, excluding shipping, delivery fees, gift wrapping, taxes, duties and any amount refunded or credited back to you.

(ii) Points means points awarded under Club P.E in accordance with these Terms.

(iii) Reward means a benefit, voucher, discount, gift or other offer made available to a member under Club P.E.

(iv) Tier Status means Bronze, Silver or Gold status allocated to a member based on eligible spend or initial tier placement under these Terms.

2. Eligibility

(a) To join Club P.E, you must be at least 16 years old. Individuals under 16 are not permitted to join Club P.E. If you are 16 or 17, by joining Club P.E you confirm that you understand these Terms, that you understand how your personal information will be collected, used, and disclosed, as outlined in our Privacy Policy, and that you have any consent required from a parent or guardian to participate in Club P.E.

(b) You must have a valid email address and a primary delivery address in Australia or New Zealand.

(c) Membership is limited to one account per person. P.E Nation reserves the right to merge, suspend or close duplicate or fraudulent accounts.

(d) Club P.E is available to individual, personal customers only and is not available for commercial, trade or resale purposes.

3. Joining Club P.E

(a)Membership is free.

(b)You can join by:

(i) creating an account at pe-nation.com; or

(ii) signing up in-store by providing your email address and any other details reasonably required to create or identify your Club P.E account.

(c) Where you sign up as a guest checkout customer or in-store, your purchase history will be linked to your Club P.E account using the email address and, if applicable, the mobile number provided.  

(d) Points and tier progress will begin accruing from your first eligible order after you join Club P.E, being an order that qualifies for points and tier spend under clause 5.4.

(e) By joining Club P.E, you agree that P.E Nation may send you operational Club P.E messages that are necessary to administer your membership, including account notices, points balance information, tier status, reward availability, reward redemption and expiry notices.

(f) If you separately consent to receive marketing communications, P.E Nation may also send you offers, promotions, product news, event invitations and Club P.E-related marketing by email and/or SMS. See clause 12 for further information.

(g) You are responsible for keeping your Club P.E account details up to date, including your email address, mobile number and delivery address. If your details are incorrect or incomplete, P.E Nation may be unable to contact you, provide rewards, apply benefits, match purchases to your account, or make certain Program features available to you.

(h) You are responsible for maintaining the confidentiality and security of your Club P.E account login details and for all activity that occurs through your account, except to the extent caused by P.E Nation's negligence or wilful misconduct. You must promptly notify P.E Nation if you become aware of any unauthorised access to, or use of, your Club P.E account.

4. How Club P.E Works

4.1 Member benefits

Club P.E rewards members in two ways:

● Tier Status — based on your eligible spend with P.E Nation over a rolling 12-month period; and

● Points — earned by completing certain actions, such as placing an order, leaving a review, or following P.E Nation on social media, redeemable for rewards. See clause 6 for further information on how to earn points.

4.2 Currency for spend thresholds

Dollar amounts and spend thresholds in these Terms are expressed in the member's local currency, being AUD for Australian members and NZD for New Zealand members, determined by the country of the member's primary delivery address.

5. Tier Status

5.1 Tiers Overview

(a) Members are assigned to a tier based on their eligible spend within the applicable 12-month period. A member's tier determines their eligibility for certain Club P.E benefits.

Bronze

• Annual Spend Threshold: $0 - $399
• Key Benefits: Tier entry reward ($10 off); birthday reward; early access to new drops, first access to sales

Silver

• Annual Spend Threshold: $400 - $1,199
• Key Benefits: Tier entry reward ($20 off); birthday reward; anniversary gift, early access; surprise & delight rewards
  

Gold

• Annual Spend Threshold: $1,200+
• Key Benefits: Tier entry reward ($30 off + gift); birthday reward/gift; annual gift; early access; invitations to Club P.E events; product testing opportunities; surprise & delight rewards

(b) Spend thresholds are calculated on eligible net purchases (see clause 5.4) made in Australia and New Zealand over a rolling 12-month period and are subject to change at P.E Nation's discretion with reasonable notice.

(c) Spend may be calculated using whole dollars only. Amounts of 49 cents or less may be rounded down, and amounts of 50 cents or more may be rounded up.

(d) Specific reward values, reward expiry periods and redemption conditions may vary and will be displayed in the member's Club P.E dashboard or communicated when the reward is issued.

(e) P.E Nation may, from time to time, offer additional discretionary benefits or gestures to selected members. These benefits are not guaranteed, may vary between members, are subject to availability, and may be offered or withdrawn by P.E Nation.

5.2  Tier Qualification Period

Your tier status is based on your eligible spend with P.E Nation, accumulated over a rolling 12-month period. Once you reach the spend threshold for a tier, you will be awarded that tier and will retain its benefits for 12 months from the date you qualify.

5.3 Tier Duration

(a) Your tier status remains active for 12 months from the date you qualify for that tier.

(b) You will be notified by email or SMS if your tier status changes.

(c) P.E Nation will notify members of the applicable tier renewal or reassessment process with reasonable notice before the end of their current 12-month tier period. Any reassessment process will only apply after it has been implemented and notified to members.

5.4 What Counts Towards Tier Spend

(a) Eligible spend is the net amount paid for products, after any discounts, refunds, returns, and cancellations have been deducted.

(b) Eligible spend does not include shipping/delivery fees, gift wrapping, taxes and duties, or any amount refunded or credited back to you.

(c) Purchasing a gift card does not, in itself, contribute to tier spend or point earning. However, where a gift card is subsequently redeemed to purchase eligible products, the value of that purchase will count towards tier spend and points earning in the same way as any other order.

(d) Purchases made using instalment or deferred payment methods (such as Afterpay) are valid and will count towards tier spend and points earning in the same way as any other eligible purchase.

(e) Orders that are returned, cancelled, or refunded, in whole or in part, do not count towards tier spend or points earning.

(f) If an order is returned, cancelled, modified or refunded, in whole or in part, after it has contributed to a point or a reward, P.E Nation may adjust, reverse, remove or cancel any associated points or rewards.

5.5 Initial Tier Placement

(a) For the purpose of determining a member's initial tier upon joining Club P.E, we may recognise your "Eligible Historical Spend" being your eligible net spend on P.E Nation products made before [the date you join Club P.E / or / 26 August 2026], including online and in-store, where that spend:

(i) is recorded on P.E Nation's platform or systems;

(ii) can be matched to the email address on the member's registered Club P.E account;

(iii) has not been refunded, returned or cancelled; and

(iv) would otherwise qualify as eligible spend under clause 5.4.

(b) Eligible Historical Spend is used only for the purpose of allocating a new member of the Program to their applicable initial tier, being Bronze, Silver or Gold. As a result, purchases made before the member joins Club P.E will not earn points.

Purchases that are not recorded in P.E Nation's platform or systems or cannot be matched to the email address on the member's registered Club P.E account, will not count as Eligible Historical Spend.

6. How to Earn Points

(a) Members earn points in accordance with the table below.

(b) Non-spend points-earning actions, including providing your birthdate, providing your mobile number and following P.E Nation on a social platform, may only earn points once per eligible action.

(c) Points are calculated and credited to your account once the qualifying action is recorded or verified (for example, once an order is completed and the return period has passed, or a review is confirmed as genuine).

(d) P.E Nation may withhold, remove or reverse points where it reasonably considers that an action is incomplete, duplicated, fraudulent, automated, or abusive or otherwise inconsistent with these Terms.  

(e) P.E Nation may change points-earning actions and points values from time to time. Current points-earning actions and values will be available on the Club P.E dashboard, on the website, or otherwise communicated to members. P.E Nation will give reasonable prior notice of material changes likely to materially affect members. Changes will not affect points already earned, except as permitted under these Terms.

7. Redeeming Points

(a) Once you reach a point threshold, you can redeem your points for a reward from the options available at that threshold at the time of redemption. Reward options may change from time to time and are subject to availability.

(b) P.E Nation may, from time to time, offer additional discretionary benefits, gifts or rewards to selected members. These benefits are not guaranteed, may vary between members, are subject to availability, and may be subject to additional conditions communicated when the benefit is offered.

(c) Current rewards will be displayed in your Club P.E dashboard at the time of redemption. Reward options may change from time to time and are subject to availability.

(d) Points, rewards and tier benefits are promotional benefits only. They do not constitute property, stored value, electronic money, a payment instrument or any other form of legal tender, and do not create any proprietary or vested right in favour of a member.

(e) Points have no cash value and cannot be exchanged, transferred, gifted, sold, or redeemed for cash.

(f) Rewards are single-use, non-transferable, and cannot be combined with certain other offers, discount codes, or promotions unless stated otherwise at the time of redemption.

(g) Each reward must be used by the expiry date displayed in your Club P.E dashboard or otherwise communicated to you when the reward is issued.

(h) Each reward is subject to the conditions displayed in your Club P.E dashboard or communicated when the reward is issued, which may include minimum spend requirements, product exclusions, channel restrictions or limits on use with other offers.

(i) Rewards, points, and tier benefits are personal to you and cannot be transferred, shared, gifted, sold, or otherwise passed on to any other person. Rewards may only be used by the member to whom they were issued.

8. Validity of Points and Tier Status

(a) Points are valid for 12 months from the date they are earned, on a rolling basis. Unredeemed points and rewards that are not redeemed within this period will expire and cannot be reinstated or backdated.

(b) P.E Nation will send you an email notification 60 days before your points expire, to give you the opportunity to redeem them.

(c) Points expiry notices are operational Club P.E notices, not general marketing communications.

(d) Tier status is valid for 12 months from the date you qualify for that tier.

(e) P.E Nation is not liable for any points or rewards that expire or are forfeited in accordance with these Terms.

9. In-Store and Online

(a) Club P.E operates across both P.E Nation's online store for Australian and New Zealand members and participating physical stores in Australia.

(b) All eligible in-store purchases made by a Club P.E member and matched to their Club P.E account at the point of sale will count towards tier spend and points earning in the same way as online purchases.

(c) To redeem a reward in-store, you may be asked to provide your email address, mobile number, or present your Club P.E account or reward code.

(d) Free shipping benefits, where applicable to your tier or reward, apply to online orders only, and will be automatically applied at checkout when you are logged into your account, where eligible.

(e) P.E Nation may run member-only events, activations, or offers separately online and in-store, and these may not always be available across both channels at the same time.

(f) P.E Nation may apply minimum spend requirements or other conditions to certain member-only activations, offers, rewards or events. Any such requirements or conditions will be communicated when the relevant activation, offer, reward or event is made available to the member.

10. Program Changes, Suspension and Termination

(a) P.E Nation may add, remove or change any feature of Club P.E, including tiers, benefits, point values and reward options, from time to time. P.E Nation will give reasonable prior notice of material changes where those changes are likely
to materially affect members, including changes to earned points, accrued rewards, tier status, expiry rules or core tier benefits except where the change is required by law, relates to fraud, misuse or system security, or is necessary to correct an error.

(b) Routine changes to available rewards, reward options, promotional offers or discretionary benefits may be made from time to time, provided the current reward terms are displayed in the Club P.E dashboard or communicated when the relevant reward or offer is made available.

(c) P.E Nation may suspend or close the Program, in whole or in part, at any time, with reasonable notice, subject to applicable consumer protection laws.

(d) P.E Nation may suspend or terminate your membership, and cancel any accrued points, tier status, or unredeemed rewards, if we reasonably believe you have:

(i) breached these Terms;

(ii) engaged in fraud, abuse, or manipulation of the Program (including
creating multiple accounts, or reselling rewards); or

(iii) engaged in conduct that is unlawful, abusive, or otherwise inappropriate
in connection with Club P.E.

Where reasonable in the circumstances, P.E Nation will give you notice of the proposed suspension or termination and an opportunity to respond before taking final action.

(e) You may close your Club P.E account at any time by contacting us at info@pe-nation.com. Closing your account will result in forfeiture of any unredeemed points, rewards, and tier status. Closing your Club P.E account is separate from unsubscribing from marketing communications. You may unsubscribe from marketing communications without closing your Club P.E account (see clause 12 for further information).

11. Personal Information and Privacy

(a) P.E Nation collects and handles your personal information in accordance with our Privacy Policy [link], the Privacy Act 1988 (Cth), and the Privacy Act 2020 (NZ), as applicable.

(b) To operate and administer Club P.E, we may collect and use personal information including your name, email address, mobile number where provided, delivery address, transaction history, points activity, tier status, rewards, marketing preferences and other information connected with your Club P.E membership.

(c) We may disclose relevant personal information to service providers who assist with the Program, including our loyalty platform provider, marketing platform, e-commerce platform and other providers that help us operate the Program, track points, tiers and purchases, and deliver communications and rewards.

(d) P.E Nation may use Club P.E information to administer the Program, determine tier status, allocate points and rewards, communicate with members, identify Program misuse, and provide member offers or benefits. Some of our service providers may store or process personal information outside Australia or New Zealand. Where this occurs, P.E Nation will handle personal information in accordance with its Privacy Policy and applicable privacy laws.

(e) If you do not provide the personal information required to join or participate in Club P.E, P.E Nation may be unable to provide you with some or all Program benefits.

(f) You can update your communication preferences, or request access to or correction of your personal information, at any time by contacting us at nfo@pe-nation.com or via your account settings.

12. Marketing Communications

(a) If you consent to receive marketing communications, P.E Nation may send you marketing messages by email and/or SMS, including offers, promotions, product news, events and Club P.E related marketing.

(b) Marketing communications are separate from operational Club P.E messages. Operational messages may include account notices, Points balance information, tier status, reward availability, expiry notices and other messages necessary to administer Club P.E.

(c) You can opt out of marketing communications at any time using the unsubscribe link in our emails, or by replying ‘STOP’ to SMS messages.

(d) Please note that unsubscribing from marketing communications does not automatically close your Club P.E account. You may continue to receive operational Club P.E messages where necessary to administer your membership.

(e) If you wish to leave Club P.E altogether, you must contact P.E Nation using the contact details in clause 14(f).

13. Limitation of Liability

(a) To the maximum extent permitted by law, P.E Nation is not liable for any loss or damage arising from or in connection with participation in Club P.E, including technical errors, delays, incorrect points or tier allocation, unavailable systems, lost or misdirected communications, unauthorised account access or reward redemption beyond P.E Nation’s reasonable control, or acts or omissions of third party service providers, except to the extent caused by P.E Nation’s negligence, wilful misconduct, or as otherwise required by law.

(b) P.E Nation may correct errors in points, rewards, tier status or account information, including where they have been incorrectly credited, debited, displayed or allocated.

(c) P.E Nation does not guarantee that Club P.E will be uninterrupted, error-free or available at all times.

(d) Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that you have under Australian and New Zealand laws, including the Australian Consumer Law (Competition and Consumer Act 2010 (Cth)) and the New Zealand Consumer Guarantees Act 1993, to the extent those laws apply and cannot be excluded.

(e) Where liability cannot be excluded, P.E Nation's liability is limited to the maximum extent permitted by law.

(f) This clause 13 survives termination of your Club P.E membership or termination of the Program.

12. General

(a) These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales. Nothing in this clause limits any rights a member may have under laws that cannot be excluded.

(b) If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed to the extent necessary and replaced, where possible, with a lawful provision that reflects the original intent. The remaining provisions will continue in full force and effect.

(c) These Terms may be updated by P.E Nation from time to time. The current version will always be available at [URL].
Continued participation in the Program after changes take effect constitutes acceptance of the updated Terms.

(d) P.E Nation will give reasonable notice of material changes to these Terms where those changes are likely to materially affect members, including changes affecting earned points, accrued rewards, tier status, expiry rules or core tier benefits.

(e) Continuing to participate in Club P.E after updated Terms take effect will constitute acceptance of the updated Terms, except where applicable law requires a different process.

(f) For any questions about Club P.E, contact us at info@pe-nation.com or +61 2 8074 3501.