Returns Policy

Although we hope you love all your items from P.E Nation, we have a returns policy in place if you are not 100% happy with your purchase.

Conditions for return

You have a valid proof of purchase from P.E Nation Online via www.pe-nation.com or our P.E Nation Retail stores;
Online orders can only be returned via an Online request, and cannot be accepted in any of our Retail boutiques;
Purchases made via our Retail Boutiques can only be returned to the same Boutique and cannot be accepted via an online request. Purchases made via our Liverpool Outlet are final sale and not eligible for change of mind returns;
Online return requests must be initiated and placed in the post within 30 days of your order date; Retail returns must be received back in our boutique within 30 days of your purchase date;
All item(s) must be returned in original, saleable condition, including being unworn, unwashed, unused, and unaltered and with original tags attached;
- - Reasons that a return may not be accepted include but are not limited to, makeup or tan stains, or fragrance from perfume, body lotions. Items must be returned in their original packaging with all original tags attached, including the return tag and swing tags. Once these tags have been removed, the garment is no longer returnable.
  - All Swimwear returned item(s) must also be returned with the hygiene sticker still attached, in addition to the above return guidelines.

Full priced items:

- - Instant refunds via refundid on full priced items (for purchases made Online within Australia only) or
  - Refund to your original payment method or
  - Store credit
  - Exchange (in-store only^).

Sale items (including items on temporary markdowns or promotions):

- - Store credit or
  - Exchange (in-store only^).

Sale items marked with a FINAL SALE* tag:

- - Not eligible for change of mind return or exchange unless assessed and deemed as faulty.

^Exchanges are currently not available for items purchased online. If you want to exchange an item from an online order for another size, please place a new order and email our customer care team at info@pe-nation.com for assistance in returning your existing order.
*Final Sale items are final and cannot be returned for a refund, store credit, or exchange other than in the event of them being faulty. All Final Sale products are tagged with Final Sale on the product page for easy identification.

START YOUR RETURN

Return Shipping:

Free (pre-paid) return label is available for returns within Australia only;
All costs associated with returning items to P.E Nation outside of Australia (from New Zealand) are the responsibility of the customer.

Store credit terms and conditions:

Store credits are valid for 12 months from the date of issue;
Store credits issued in AUD either via www.pe-nation.com or through any P.E Nation boutique in Australia can be redeemed Online at www.pe-nation.com or at any P.E Nation boutique in Australia;
Store credits issued in NZD, USD, CAD, EUR, GBP via www.pe-nation.com can only be redeemed Online at www.pe-nation.com;
Store credits are issued in the original currency of purchase and cannot be exchanged for any other currency;
Store credits with unused balances at time of expiry cannot be extended or exchanged for cash or any other form of credit;
Store credits are treated as cash and cannot be replaced if lost or stolen;
Store credits cannot be used to purchase gift cards or digital vouchers.

The P.E Nation Returns Policy has been updated as of 1st July 2025:

For orders placed on or after 1st July 2025, full priced items on a temporary markdown or promotion are only eligible for a refund via Store Credit;
For orders placed on or before 30th June 2025, the Returns Policy for full priced items on a temporary markdown or promotion remains the same. Returns for full priced items on a temporary markdown or promotion are eligible for a refund to your original payment method.

Consumer Guarantee:

All purchases are covered by consumer guarantees and rights under Australian and New Zealand Consumer Law. If you believe your purchase is faulty, you may be eligible for a refund, replacement, or repair. All items must be assessed via our Customer Care team to determine an appropriate remedy.

We recommend choosing carefully to avoid disappointment, so please get in touch at info@pe-nation.com if you have any questions regarding sizing. Any items returned outside the return period, or in a condition that indicates being worn or washed in any way, including make-up marks, will not be accepted for return. P.E Nation reserves the right to reject items that do not comply with the above conditions and will return the item to sender.